On today’s Vandercast, William Vanderbloemen talks with Jason Young, director of guest experience at Buckhead Church and North Point Ministries.
Jason and William discuss the importance of investing in volunteers and staff in order to develop a dynamic guest experience in churches and ministries.
LISTEN NOW ON ITUNES | TUNEIN | STITCHER
Jason Young is a hospitality, leadership, and emotional intelligence coach and communicator. He’s also the Director of Guest Experience at Buckhead Church and North Point Ministries, a nationally known network of churches with 36,000 in average weekly attendance. He curates the Saturday Rundown, a weekly email on hospitality and leadership. Jason wants to help people lead better so they can create moments that matter to their guests.
Jason has worked with leaders in numerous churches and companies including Ford Motor Company, Life.Church, Chick-fil-a, and others. He wrote a book, The Come Back Effect, which focuses on how hospitality can compel guests to return to a church or business.
[Ministry] North Point Ministries
[Company] Disney
[Book] The Come Back Effect by Jason Young & Jonathan Malm
[Book] It’s My Pleasure by Dee Ann Turner
[Book] Treating People Well by Jeremy Bernard & Lea Berman
[App] Pocket
“Prioritize the team member or the employee over the guest. It seems like that’s the antithesis. But the truth of it is that investing in people who are investing in guests matters.”
“We have to, in the local church, train people beyond what we want from them on Sundays. It has got to be, what do I want for you on Monday through Saturday?”
“How you feel about a guest walking in will be directly reflected in how they feel about you when they walk out.”
“You can give more responsibility to a volunteer than you think.”